Types of communication and content of communication process
Kuznetsov. Fundamentals of management
Communication is a process associated with interpersonal and organizational communication in the transmission of information both within the organization and with the external environment.
Studies show that managers are a large part of their working time on communication (see Fig. 3.11).
Communication is the key to management effectiveness. Communication — oral and written, formal and informal — are on many channels and in different directions. The administration will need to transfer General course, directives, goals and objectives to all of their employees understood and accepted. To keep people in the hands and control them, there is no better management tool than understanding. A final check of communication is reflected in the fact, whether it produces the required results quickly and correctly.
Communication is the transplantation of the idea. Almost any area of human effort revolves around the attempts of people to implement the ideas in the minds of his colleagues.
The information explosion does not make the situation easier. Every day there are new ideas that need to pass.
Data transfer is done via gesture, speech, or instruments in writing. It is through communication information is transmitted to decision makers and the decisions they.
Communication with feedback becomes a two-way street, and the process becomes dynamic. Thus feedback may not necessarily be expressed in the same code system as the received message. Importantly, the code was known to the recipient. So, very often some phrase we answer with a nod. For the head, as for another person, feedback can be either direct (directly observable behavior change and indirectly(reducing proizvoditelnost, absenteeism, conflicts).
The man, who had the idea (1), decides to share it. Then the idea is encoded (2) in some form, written, oral or other language that may be transferred (3) symbols, sounds, or other means of expression. Unfortunately, almost never get a closed circuit from the transmitter to the receiver (5). In between lurk interference (4) all kinds of ready to distort the message. Distracting noise and other distractions can modify the source transmission.
The differences in perception is a problem that is often overlooked. The same message can have different meanings for people with different experience, or education. Striving for accuracy sometimes requires extra effort, but usually saves time in the future. Finally, regardless of the human factor, language itself creates difficulties. When a message is perceived through eyes, ears or emotions of the second person, it is transmitted to the brain where language is decoded (6). Final impression gives rise to derived I idea (7). Unfortunately, the idea of (7) corresponds exactly to the idea of (1) only in theory. In actual practice, at every step placed traps that prevent clear communication. As noted by Lewis Carroll, the author of "Alice in Wonderland," "one of the greatest wonders of the world — the process of accurate transmission of values from one mind to another."
I the Last important element of the communication process yav - I is feedback caused by the exchange of actors roles. The recipient becomes the sender and Vice versa: sender — recipient. Thus, the whole cycle is repeated again but in a different direction.
Reverse Wigeon is a response to the message recipient. It enables the sender to know there came a message to the recipient and at what value.
Although this scheme is extremely simplified, it still gives a useful way of assessing any attempted communication.